It is an essential skill for third parties and disputants alike, as it enables the listener to receive and accurately interpret the speaker's message, and then provide an appropriate response.> The response is an integral part of the listening process and can be critical to the success of a negotiation or mediation.> Among its benefits, empathic listening Builds trust and respect, Enables the disputants to release their emotions, Reduces tensions, Encourages the surfacing of information, and Creates a safe environment that is conducive to collaborative problem solving."">