When a dentist says that ” I cannot fix your teeth if you do not open your mouth wide:” He is employing:
Correct Answer: Problem ownership.
Description: Problem ownership:
Negative messages like 'You must sit still'; undermine the rapport between child and dentist. "You" messages carry the implication that the child is wrong.
Instead "I" messages increase the flow of information. Eg: I cannot fix your teeth if you do not open your mouth wide. This is called problem ownership.
Category:
Dental
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